Question 1

When will my order ship?

Accepted Answer

Your order is handed to Aras Kargo within 1-2 business days after payment is confirmed.

Question 2

How much is shipping?

Accepted Answer

Shipping is free on orders of 1,500 TRY or more. Orders below 1,500 TRY are charged the standard shipping fee, shown in the order summary before you confirm.

Question 3

How do I return a product?

Accepted Answer

You can return a product within 14 days of delivery without giving a reason; just notify us by e-mail or phone, and return shipping is free. Trying the product on does not affect your right. Details are on our Returns & Exchanges page.

Question 4

Can I exchange for a different size?

Accepted Answer

Yes, subject to available stock, you can exchange size or color within 14 days.

Question 5

What payment methods can I use?

Accepted Answer

You can pay by credit or debit card. We do not offer cash on delivery.

Question 6

How can I track my order?

Accepted Answer

You can track your order status under Account > My Orders.

Question 7

Do you ship across all of Türkiye?

Accepted Answer

Yes, we ship to every province across Türkiye.

Question 8

Can I get notified when an out-of-stock item is back?

Accepted Answer

We plan to offer this soon; for now, please check back on the product page.

Frequently Asked Questions